Deliveries & Returns

DELIVERIES

Local collection from Worsley, Manchester are FREE of charge. Please telephone to make arrangements for collection.

 UK SHIPPING CHARGES

All our Deliveries are all hand packed and quality assured by Sweet Flower.

Standard Delivery is 3 – 4 working days and costs £8.99-£10.99 per product.

Express delivery can be arranged, please contact us direct.

Delivery options can be  selected on the ‘Checkout’ page.

You can use our delivery calendar if you would like to specify the exact date for your deliveries. The maximum you can deliver in advance is 30 days prior to delivery date.

RETURNS

Here at Sweet Flower we offer 100% money back guarantee for faulty and damaged products. Please return the items within the original packaging and condition within 5 working days of receipt. Please note that Delivery costs will not be refunded.

All returned items must be unused and must be in original packaging with all original documentation.

As it is your responsibility to ensure that all products are returned to us, we would recommend that all returns are carefully packaged and you use a tracked delivery company for insurance purposes.

Please email us at: orders@sweetflower.co.uk with your order number, reason you are returning and we will confirm return address.

Please attach a covering letter with any returned faulty item to include your order number, name, address and description of fault.

Please let us know if you would like to exchange your product for another or if you would require a refund. If you have any queries, please do call and we will be more than happy to discuss.